Legal terms and conditions

  1. The information contained herein must be complied with in all areas of exclusive or common use located within the facilities of Lennox Buenos Aires, during your stay at the Hotel.
  2. Reservations are subject to availability and must be arranged in advance.
  3. Lockdown periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply.
  4. The person who has made and paid for the experience (stay, massages, etc.) can revoke their purchase and receive a refund within 10 (ten) days of making it by using the Cancellation Button.
  5. The validity period for each experience is specified in the Terms and Conditions. Validity begins from the date of purchase. Once the validity period has expired, the customer or beneficiary will lose the right to use the purchased experience and will not be entitled to a refund.
  6. Unless otherwise stated, once the reservation is confirmed, it cannot be modified.
  7. The Hotel accepts payments in cash, Mercado Pago virtual wallet and/or valid credit cards.
  8. Stays: Check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in and late check-out are subject to availability and incur an additional charge. To request these services, please contact our Reservations department via WhatsApp at 54 9 11 2806-9770 or by email at reservas@lennoxhotels.com
  9. To accommodate a third adult or child in the room, please check availability and extra charges by contacting our Reservations department via WhatsApp at 54 9 11 2806-9770 or reservas@lennoxhotels.com
  10. It is not permitted to bring into the Hotel, or consume within it, cigarettes, cigars, prohibited alcoholic beverages or substances prohibited by national or local legislation.
  11. Guests and clients may not, either directly or through persons under their responsibility, cause any disturbance to other guests, visitors, or third parties; engage in disorder, vandalism, hostile behavior, riots, notorious misconduct, or any act that may affect the peace, quiet, rest, and privacy that guests expect during their stay at the Hotel. They may not remove any objects or property belonging to the Hotel, whether from their room or other areas, without the Hotel's express consent. Furthermore, they may not commit acts of violence, psychological or moral intimidation, harassment of any kind, make threats, whether justified or not, or perform any act, exclamation, or expression that affects the honor, reputation, or psychological and/or physical integrity of any recipient of these Regulations or any Hotel employee.
  12. Guests who are minors are not allowed in the rooms.
  13. All children must remain permanently under the care of a responsible adult and must prove kinship, authorization to accompany them, guardianship or legal custody, etc.
  14. The general dress code applies to all visitors and/or guests: It is not permitted to walk around the Hotel with a bare torso or in swimwear, except in designated areas such as the swimming pool and Spa changing rooms. It is prohibited to use or move around the Spa and swimming pool facilities in inappropriate clothing and/or without any clothing at all.
  15. Personal belongings: We kindly request that you keep your personal belongings safe in public areas to prevent loss or theft. Please note that there is a safety deposit box in your room. The hotel is not responsible for any loss, theft, or other damage.
  16. Experiences must be purchased only by adults, either in cash or by credit or debit cards.